Frequently Asked Questions
- Why can't you ship to my state?
- How do you ship in hot/cold weather?
- Can I change the delivery address on my order?
- How will I know the best time to consume my wine?
- Which foods pair best with my wine?
- What if I have a question about a specific product or older vintage?
- Which stores carry your wines in my area?
- When is the best time to visit (and do I need a reservation)?
- What are the advantages of registering on your website?
- Do you accept donation requests?
Due to current state regulations, we regretfully cannot ship wine to the following states:
- New Jersey
- Rhode Island
Please note: We can ship non-wine merchandise to these states.
If you would like to take 2 minutes to let your legislators know how you feel about bans on winery direct shipments, visit www.freethegrapes.org and click on your state to help!
Because of our sensitivity to the temperature variances that can occur during the summer and winter months, we generally ship Monday through Wednesday during periods of high heat (above 85°F) or extreme lows to ensure same week delivery.
We also have the ability to include gel packs to protect packages from heat spikes. We may, at times, contact customers to consult on overnight shipping or a holding the shipment back to ensure the integrity of their wines. You will receive an email confirmation and tracking number when your order has shipped. Please call Customer Service at (866) 367-9945 for specific shipping questions.
We can change the delivery address as long as your order has not been processed. Please contact us at (866) 367-9945 or firstname.lastname@example.org as soon as possible on the day you place your order to request the change.
It is difficult to suggest a particular wine's recommended aging due to individual palate preferences and variances in wine ageability by vintage. However, our winemakers have offered a general guideline by bottling, for each of our wines listed below:
Duckhorn Vineyards Napa Valley Sauvignon Blanc
Duckhorn Vineyards Napa Valley Merlot
Duckhorn Vineyards Carneros Napa Valley Merlot
Duckhorn Vineyards Atlas Peak Napa Valley Merlot
Duckhorn Vineyards Merlot Three Palms Vineyard
Duckhorn Vineyards Merlot Rector Creek Vineyard
Duckhorn Vineyards Merlot Stout Vineyard
Duckhorn Vineyards Napa Valley Cabernet
Duckhorn Vineyards Cabernet Monitor Ledge Vineyard
Duckhron Vineyards Cabernet Patzimaro Vineyard
Duckhorn Vineyards Cabernet Rector Creek Vineyard
Duckhorn Vineyards Howell Mtn Napa Valley Cabernet
Duckhorn Vineyards The Discussion Napa Valley Red Wine
Paraduxx Z Blend Napa Valley Red Wine
Paraduxx C Blend Napa Valley Red Wine
Paraduxx P Blend Napa Valley Red Wine
Paraduxx M Blend Napa Valley Red Wine
Paraduxx Napa Valley Red Wine Rector Creek Vineyard
Paraduxx Howell Mountain Napa Valley Red Wine
Paraduxx Winemaker Series Napa Valley Red Wine
Paraduxx V Blend Napa Valley White Wine
Paraduxx Napa Valley Rosé
Goldeneye Anderson Valley Pinot Noir
Goldeneye Anderson Valley Pinot Noir Gowan Creek Vineyard
Goldeneye Anderson Valley Pinot Noir Confluence
Goldeneye Anderson Valley Pinot Noir The Narrows
Goldeneye Ten Degrees Anderson Valley Pinot Noir
Goldeneye Anderson Valley Vin Gris of Pinot Noir
Goldeneye Anderson Valley Pinot Gris
Migration Russian River Valley Pinot Noir
Migration Anderson Valley Pinot Noir
Migration Bien Nacido Pinot Noir
Migration Dutton Ranch Pinot Noir
Migration Russian River Valley Chardonnay
Migration Anderson Valley Chardonnay Split Rail Vineyard
Migration Sonoma Coast Chardonnay Charles Heintz Vineyard
Migration Santa Maria Valley Chardonnay Dierberg Vineyard
Decoy Sonoma County Red Blend
Decoy Sonoma County Merlot
Decoy Sonoma County Cabernet Sauvignon
Decoy Sonoma County Pinot Noir
Decoy Sonoma County Zinfandel
Decoy Sonoma County Sauvignon Blanc
Decoy Sonoma County Chardonnay
For specific recipe pairings, please see our various recipes pages:
Please email or call us at (866) 367-9945 with any product questions.
To find out which stores near you carry Decoy wines, please call our customer service team at (866)367-9945 or try our wine finder!
Yes, you need a reservation if you want a guaranteed spot. If you do not make a reservation for a tasting appointment, you take the chance that we may be full and unable to accomodate you when you arrive.
The vineyards change with the seasons all throughout the year, so there are always new and interesting things to see and learn about no matter what time of year you visit. If planning a trip to Napa Valley we always encourage you to check out our events calendar to see if any of our planned festivities correspond with your arrival dates.
Registering as a user allows for a faster, easier, and more intuitive shopping experience:
Express Checkout: Save your billing, shipping and credit card information for quick and easy checkout.
Personalized Service: Exclusive events and promotions tailored to your interests.
You do not have to register to shop our site.
Yes, please complete our Donation Request Form. Due to the volume of requests we receive, please allow up to 7 business days for a response to your request.