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Cancellation Policy

Event Tickets

We are committed to providing a world-class event experience for all guests visiting our properties. Nothing is more important to us than your safety. In light of recent events, we have adjusted our event ticket cancellation policies for upcoming event tickets and are working with customers to adjust plans as needed. 

For All Tickets Purchased Before March 1, 2020

To provide you with flexibility for your travel plans, we're offering the following options to choose what best fits your needs. 

*Please note, a difference in ticket price may apply and we will either refund or charge the change in price accordingly. 

Contact us as (866) 367-9945 or customerservice@duckhorn.com for change requests or if you have additional questions.

Conditions & Restrictions
Available to customers with an Original Ticket Issue Date before March 1, 2020. Any difference in price between your original ticket and the new ticket will be adjusted accordingly during re-booking. 

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